Thanks for visiting Shimetchra Gray! We respect your privacy and work hard to keep your personal information confidential and secure. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website (the “Site”) and our services.
We gather the following details to provide and improve our services:
- Personal Info: When you place an order, create an account, or interact with our Site, we may ask for your name, email, phone number, shipping/billing addresses, and payment details (like credit card info). This data is needed to process your orders and get them to you.
- Browsing & Usage Data: We track what you do on the Site—such as which pages you visit, products you look at, searches you make, and how you move around the platform.
- Extra Info: Any details you choose to share with us, like feedback, comments, reviews, or information you provide when contacting customer support.
We use your data to:
- Process, track, and deliver your orders, plus send updates (like shipping confirmations).
- Manage your account, answer your questions, and provide fast customer service.
- Send you messages—including order updates and marketing materials.
- Personalize your Site experience (e.g., recommend products you might like based on your browsing history or save your shipping preferences).
- Make our Site, products, and services better by analyzing how users interact with us, spotting trends, and addressing what you need.
We only share your data with third parties in these specific cases:
- Trusted Partners: Companies that help us run our business—like payment processors, shipping carriers, marketing teams, and IT support. These partners can only use your info to help us, not for their own purposes (it’s in their contract).
- Business Changes: If we merge with another company, get acquired, or sell our assets, your info may be passed to the new owner as part of the deal.
- Legal Needs: We may share your info with law enforcement, government agencies, or other third parties if the law requires it, or to protect our rights, property, or safety.
We use cookies to make your time on the Site better. Cookies are small files stored on your device that help us remember your preferences, track how you use the Site, and improve its performance. We use two types: session cookies (which disappear when you close your browser) and persistent cookies (which stay on your device for a set time). You can control cookies through your browser settings, but turning off certain cookies might limit how the Site works.
We use strong security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encrypting sensitive data (like payment info), using secure servers, regular security checks, and limiting who can access your data. While we do our best to keep your info safe, no internet service is 100% secure—we can’t guarantee that your data will never be accessed, disclosed, or altered in a security breach.
Under applicable privacy laws, you have the right to:
- Ask to see the personal information we have about you.
- Request corrections to any incorrect or incomplete data.
- Ask for your personal information to be deleted (though we may need to keep some for legal or business reasons).
- Opt out of marketing emails from us.
To use these rights, just contact us using the details below.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal rules, or business operations. When we do, we’ll post the new version on the Site and update the “Last Updated” date. If you keep using the Site after the update, that means you accept the changes.
If you have questions, concerns, or requests about this Privacy Policy or your personal information, email us at:
[email protected]Shimetchra Gray is based in the United States. If you’re in Canada or another country outside the U.S., your personal information will be sent to and processed in the U.S.
By using the Site, you understand that your data may be processed in a country with different data protection laws than your home country. We take steps to protect your info—like using contracts with our service providers and security tools—to meet applicable data protection rules. Canadian customers can email
[email protected] to exercise their rights to access, correct, or delete their personal information, as required by Canadian privacy laws.
